How do I register?

Create your account today to explore our full range of medical cannabis products, get exclusive deals, and enjoy a smoother, faster checkout experience.

How do I place an order?

If you need any help during the process, feel free to contact our support team — we’re here to assist you!

How do I cancel or edit my order?

  1. Act Quickly
    Orders are processed quickly to ensure fast delivery. If you need to make a change, please contact us as soon as possible after placing your order.

  2. Contact Support
    Reach out to our customer support team by email or through our contact page. Include your order number and details of what you’d like to change or cancel.

  3. Edits & Cancellations Are Time-Sensitive
    If your order hasn’t been processed or shipped yet, we’ll do our best to make the changes or cancel it for you.
    Once an order has been shipped, it cannot be edited or canceled.

What do i do if i recieve the wrog product

Here’s what to do:

  1. Contact Us Right Away
    Email our support team at support@medicalmarijuanapot.com within 48 hours of receiving your order. Please include:

    • Your order number

    • A photo of the product you received

    • A brief description of the issue

  2. We’ll Review & Resolve the Issue
    Once we confirm the mistake, we’ll arrange to:

    • Send you the correct product at no extra charge

    • Or offer an alternative solution (e.g., refund or credit), depending on your preference

  3. Keep the Incorrect Product
    In some cases, you may not need to return the wrong item — we’ll let you know in our reply.

Payment

What payment methods do you accept?

We offer secure and convenient payment options to make your shopping experience easy and hassle-free. Currently, we accept the following payment methods:

  • Interac E-Transfer (for Canadian customers)

  • Cryptocurrency (such as Bitcoin, Ethereum, etc.)

  • Apple Pay

  • Other options may be available at checkout depending on your location

💳 All transactions are encrypted and secure to ensure your privacy and safety.

How much shipping cost

At Medical Marijuana Pot, we strive to offer affordable and transparent shipping options. While specific shipping rates can vary based on your location and the size of your order, here’s a general overview:

  • Flat Rate Shipping: We offer a flat shipping fee of $15 for most orders.

  • Free Shipping Threshold: Orders over $150 qualify for free shipping.

💡 Note: Shipping rates are subject to change based on promotions or special offers. Please check the checkout page for the most current rates.

Is there a charge tax

At Medical Marijuana Pot, VAT is included in the product prices you see on our website, ensuring transparency and no surprises at checkout.

If you have any further questions about taxes or billing, feel free to reach out!

Shipping, Handling & Tracking

We do not offer refunds on parcels that are delivered. We only refund products that are lost in transit.

How Will You Package My Order?

We understand the importance of privacy, safety, and product integrity. That’s why every order is packaged with care using the following standards:

  • Discreet Packaging
    All orders are shipped in plain, unmarked packaging with no mention of cannabis or our company name on the outside — ensuring your privacy at all times.

  • Smell-Proof and Secure
    Products are sealed in smell-proof bags and protected with padding to prevent damage during transit.

  • Tamper-Evident
    We use secure, tamper-evident seals to guarantee the contents haven’t been opened or altered in any way.

  • Labeled for Easy Use
    Each product is clearly labeled with strain names, dosages, or usage instructions where applicable — while still keeping external packaging neutral.

📦 Your order will arrive safely, discreetly, and ready to use.

When will you ship my order

We work hard to get your order to you as quickly as possible!

  • Order Processing Time:
    Orders are typically processed and shipped within 1–2 business days after payment is received and confirmed.

  • Shipping Days:
    We ship orders Monday to Friday (excluding holidays).

  • Tracking Information:
    Once your order is shipped, you’ll receive a tracking number by email so you can follow your package every step of the way.

🕒 Tip: To avoid delays, make sure your payment is completed and your shipping details are correct at checkout.

What is the estimate time for delivery

Delivery times can vary depending on your location, but here’s a general guide:

  • Local Delivery (within Cameroon):
    📦 1–3 business days after your order has been shipped.

  • Regional Delivery (within Central Africa):
    🚚 3–5 business days

  • International Delivery (if available):
    🌍 7–14 business days, depending on customs and postal services in your country.

🔔 Note: These timeframes begin after your order has been processed and shipped (usually within 1–2 business days after payment confirmation).

Do you ship outside canda?

No, Medical Marijuana Pot does not ship outside of Canada.

According to Canadian law, it is illegal to export cannabis products—including medical marijuana—outside of Canada without special authorization from Health Canada. This applies even if cannabis is legal in the destination country. Attempting to ship cannabis across international borders without the proper permits can result in serious legal consequences. 

If you are located outside of Canada and are interested in medical cannabis products, we recommend checking your local laws and regulations, and consulting with authorized providers in your area.

Where can i fine my tracking number

Once your order has been processed and shipped, we’ll send you a confirmation email that includes your tracking number and a link to track your package.

Here’s how to find it:

  1. Check Your Email:
    Look for a shipping confirmation email from Medical Marijuana Pot (check your inbox and spam folder). It will include your tracking number and tracking link.

  2. Log Into Your Account:
    You can also find your tracking number by logging into your account on MedicalMarijuanaPot.com and going to the “Orders” section. Click on your latest order to view details and tracking.

  3. Still Don’t See It?
    If you haven’t received a tracking number within 48 hours of placing your order, feel free to contact our support team at
    📧 support@medicalmarijuanapot.com for assistance.

Where can i change my shipping address

You can update your shipping address in two ways — depending on whether your order has already been placed:

✅ Before Placing an Order:

  1. Log into your account at MedicalMarijuanaPot.com

  2. Go to “My Account” > “Addresses”

  3. Click “Edit” next to your shipping address

  4. Update your details and save

❗️After Placing an Order:

If you’ve already placed an order and need to change the shipping address:

  • Contact us immediately at
    📧 support@medicalmarijuanapot.com

  • Include your order number and the correct address

  • If the order hasn’t shipped yet, we’ll do our best to update it for you

🚚 Once your order has been shipped, we unfortunately cannot change the delivery address.

What is package insurance

Package insurance is an optional service that protects your order in case it gets lost, stolen, or damaged during shipping.

Why add package insurance?

  • ✅ Peace of Mind: Your purchase is protected from unexpected delivery issues.

  • 📦 Full Replacement or Refund: If your insured package doesn’t arrive or arrives damaged, we’ll replace it or refund your order.

  • 🔐 Affordable Protection: Insurance is offered at a small fee during checkout and covers the full value of your order.